I was clearing down my hard disk when I stumbled across this note I had made for my self regarding help files added to dashboard pages. I haven’t seen these widely used which I think is often a missed opportunity, it has to be the easiest way to get content or page specific help in front of your users.

In case you haven’t seen this functionality in action, out of the box it uses the ‘Help URL’ box in the title view of an answers request, when the appropriate URL is added the question mark icon appears at the right hand end of the title view when the request is published. These notes explain how I implemented this when using WebLogic.

Create a folder to store the html files, I did this within the folder to which I exploded the analytics.war file during the deployment to web logic. There is no need to change or restart the services after adding or updating the pages, just bare in mind pages may have been cached.

Add a /../ to the fmap path to avoid the system looking for a folder called ‘Missing_’.

It appears that this is the only location to which the files need be copied, it works in design view in answers and in dashboard pages.